Up to 6,000 gallons per quarter
Village departments
Water Department
Providing safe, reliable drinking water and responsive customer service to Peoria Heights.
Peoria Heights Waterworks
Peoria Heights Waterworks supplies groundwater from the Sankoty Aquifer through five active wells. The water is treated, tested daily, and stored in three water towers. Annual testing is summarized in the Water Quality Reports below.
Rates and service
Water Billing & Collection
Up to 3,000 gallons per month
Rates shown apply December 1, 2025 through November 30, 2026. A $5 monthly Infrastructure Maintenance Fee also appears on bills.
Billing schedule
Residential customers are billed quarterly; businesses are billed monthly. Payment is due on the 10th of the month after billing. A 10% late-payment penalty applies to delinquent water usage charges.
New water service
Property owners must provide proof of ownership and a $50 service deposit. Accounts must be in the owner’s name and are billed to the property-tax mailing address.
Download service contractPayment options
Pay by mail, drop box, in person, online, or by phone at 855-771-2799. The department advises residents not to use unaffiliated third-party processors such as Doxo.
Customer concerns
For questions about a bill, usage, or water service, call (309) 686-2375 or email water@peoriaheights.org.
System investments
Plans & Projects
Capital Improvement PlanFY 2024–2043Lead Service Line Inventory2026 submissionLead Service Line Replacement Plan2026 program
The 2026 Lead Service Line Replacement Program is financed through the Illinois EPA Drinking Water State Revolving Fund and supports replacement of lead and galvanized service lines.
Drinking water
Water Quality Reports
Peoria Heights Water reports that its drinking water meets or exceeds federal and state requirements.
Common questions
Water FAQs
How do I set up water service?
Village ordinance requires the account to be in the property owner’s name. Contact the Water Office before closing for a meter reading. After closing, provide proof of ownership, sign the service contract, and pay a $50 deposit by cash or check.
Why is there a $50 deposit?
The deposit is applied to the final bill. Any amount remaining after the final balance is paid is refunded to the property owner.
Why are residential bills quarterly?
Quarterly billing reduces overhead, personnel, and office costs and helps keep water rates lower. Contact the office if the schedule creates a hardship.
How can I pay my bill?
Pay by cash, check, debit card, or credit card at Village Hall; by mail; through the Glen Avenue drop box; online; or by phone at 855-771-2799. Do not place cash in the drop box.
What should I do if my bill seems high?
Call the Water Office to review your usage history and recent household changes. If the increase is unexplained, staff can help determine whether there may be a leak.
Why is my water pressure low?
Possible causes include clogged plumbing or fixtures, a main break, hydrant use, a water softener or heater problem, or frozen pipes. Test several fixtures; if the whole home is affected, contact the Water Office.
Why does my water look brown or yellow?
Iron, manganese, aging mains, or older plumbing can cause discoloration. Run cold water for 5–10 minutes. If it continues, contact the Water Office so staff can help identify the source.
Why does my water look cloudy or white?
This is usually caused by air bubbles, especially during cold weather or pressure changes. The bubbles should dissipate after the water sits.
How do I check for a leak?
Stop all water use and shine a bright light on the meter display. If the reading changes, water is flowing and there is likely a leak inside the property.
Who repairs a leaking service line?
The property owner is responsible for the service line after the exterior shutoff valve. Peoria Heights Water owns the main, service tap, exterior shutoff, and meter.
Where does Peoria Heights water come from?
Groundwater is pumped from the Sankoty Aquifer through five active wells, treated, and stored in three water towers.
How is the water tested and treated?
Staff monitor and test the supply daily. Treatment includes fluoride, phosphate, and chlorine. Monthly bacterial and chemical samples are independently tested and submitted to the EPA, with additional quarterly and annual testing.
What is the water hardness and pH?
Peoria Heights water is naturally hard: approximately 23 grains or 400 ppm, with a pH of 7–7.5. The Water Department recommends filtration or softening to reduce iron and extend appliance life.
Why must backflow preventers be inspected?
EPA rules require utilities to administer a cross-connection control program. Applicable backflow preventers must be tested annually by a registered tester, with results submitted through Aqua Backflow.